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    Terms & Conditions

    Last updated: 8/4/2026

    By using our services, you agree to the following terms:

    1. Services

    Prime Step AI provides AI automation, CRM systems, and communication tools for businesses.

    2. No Guarantees

    We do not guarantee specific financial or business results.

    3. Payments

    All fees are due as agreed. Failure to pay may result in service interruption.

    4. User Responsibility

    You agree to:

    • Provide accurate information
    • Use services legally and ethically

    5. Limitation of Liability

    Prime Step AI is not liable for:

    • Lost revenue
    • Missed opportunities
    • System interruptions beyond our control

    6. Third-Party Tools

    We use third-party platforms (e.g., GoHighLevel). We are not responsible for their outages or issues.

    7. Modifications

    We reserve the right to update these terms at any time.

    8. Contact

    Business Mailing Address: 3959 Ballet Way, Burtonsville, MD 20866
    General Inquiries: lennett@primestepai.com
    240-621-1621

    By communicating with Prime Step AI through phone, SMS, email, or other electronic means, you acknowledge that calls may be recorded and/or transcribed where permitted by applicable law for quality assurance, training, documentation, and service improvement.

    9. Prime Step AI SMS Messaging Program

    When you voluntarily opt in through the Prime Step AI website chat widget, you may receive marketing and promotional text messages, including service information, offers, announcements, and business updates.

    Message frequency may vary. Message and data rates may apply.

    You may cancel the SMS service at any time by replying STOP. After replying STOP, you will receive confirmation that you have been unsubscribed and will no longer receive SMS messages. To rejoin the program, complete the opt-in process again through the Prime Step AI website chat widget.

    For assistance, reply HELP or contact Prime Step AI at lennett@primestepai.com.

    Wireless carriers are not liable for delayed or undelivered messages.

    Prime Step AI's SMS program is operated in accordance with applicable laws, carrier requirements, and industry messaging standards. For information about how personal and mobile information is handled, please review our Privacy Policy.